Rockstar when contacted by my bank, told them that the order had been delivered in order to capture the funds from the order, They showed my bank the tracking info for the barrel of sugar that I am 100% positive that they know I had received. Nobody was willing to truly hear me out so I took the next steps and called my credit card company and informed them of the situation,I got immediate credit to my account, while the bank researched to see if they could come up with a solution.Months go by and one day I'm just having a normal day when I see a deduction in my account for the amount I had disputed.So then I contacted rockstar which I have our conversations to see if they had any traction towards the order and I was told that since I contacted my back, they would no longer be willing to provide me with customer service,Here is the biggest issue. I also sent them images of the package I received, I waited about 4 weeks and then started to contact the company again looking for an update. So I then contacted rockstar to follow up I was told that they would follow up with ***** and it would take up to 8 weeks for me to get a resolution. contacted ***** who explained what happened and told me that the only way they could track down my package was to speak to the sender. It seems that during the repackaging process, some orders got messed up. When I finally received the package, it was not tracksuits. ![]() They did not package the order well according to ***** and it resulted in their package getting repackaged for delivery by *****. I ordered 6 tracksuits from this company. I have uploaded just a few from today conversation. I have all my receipts and all the emails as well. After fed ex admitted it was their fault!!! There is no way to contact corporate to escalate the problem. Not only did I not receive my order, my refund or even store credit at this point. A lot of empty apologies and zero accountability for my $525.96. ![]() I have gone back and forth with ****** in multiple emails with zero resolution. ![]() The lack of accountability is astonishing for a million dollar company. I have ordered thousands of dollars over the years and have never had a problem. It has now been 12 days since fed ex sent their portion of their responsibility. Claim was filed and fed ex took responsibility and issued refund for the insurance & shipping total only $126.00 to rockstar Rockstar did not insure my package correctly nor did they send it with a signature required for $500 plus orders as stated on their site. MaFed ex failed to deliver my package to the correct address/it was stolen.
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